Preloader

Orders:

Q1: How do I place an order on TheTrendSiren Store?

To place an order, simply browse our collection, select your desired items, and add them to your cart. Then proceed to checkout, provide your shipping information, and complete the payment process.

Q2:Can I modify or cancel my order after it's been placed?

 Unfortunately, once an order is placed, it cannot be modified or canceled through the website. Please contact our customer support team immediately for assistance.

Q3:What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, etc.), PayPal, and more. All payments are securely processed through our trusted payment gateway.

Q4: Do you offer discounts for bulk or wholesale orders?

Yes, we do offer special pricing for bulk or wholesale orders. Please reach out to our sales team at hello@hnmworld.com for more information on bulk purchase discounts.

Shipping & Returns:

Q1: How long does it take for my order to be shipped?

Orders are typically processed within 2 to 5 business days after payment confirmation. Shipping times vary depending on your chosen shipping method, with standard, expedited, and express options available.

Q2: What's your return policy if I'm not satisfied with my purchase?

 We have a 7-day return policy for items you're not satisfied with. Please refer to our detailed Refund and Return Policy for complete information on eligibility and the return process.

Q3: How much does return shipping cost?

The cost of return shipping is generally the responsibility of the customer, unless the return is due to an error on our part or a damaged/defective item.

Q4: Can I exchange an item for a different size or color?

: Currently, we do not offer direct exchanges. To get the item you desire, you can initiate a return for a refund and place a new order for the correct size or color.

Q5: Do you ship internationally?

Yes, we offer international shipping to [list of countries/regions you ship to]. Shipping costs and delivery times vary based on your location and chosen shipping method.

Payment:

Q1: Is my payment information safe when I make a purchase?

Absolutely. We prioritize the security of your payment information. Our website uses advanced encryption and security measures to ensure your data remains confidential and protected.

Q2: Do you offer installment or buy-now-pay-later options?

Yes, we offer flexible payment options such as installment plans or buy-now-pay-later services through select partners. Look for these options during the checkout process.

Q3: Are taxes included in the prices shown on the website?

The prices displayed on our website usually exclude taxes. During checkout, applicable taxes will be calculated and added based on your shipping location and local regulations.